Upon receipt of customer related mail, our company will first get in touch with customers and detailed communication, when necessary to provide related photos, collect relevant information, customer service clerk to all relevant questions to my company specializes in sales team for the parts during the warranty period, we will provide free accessories. For the more urgent customer service (limited to the following areas and neighboring countries), the company will send in Egypt, Saudi Brazil, France, the regional customer service engineers to the site, other areas of customer service: customer service engineer will describe and provide pictures were analyzed according to the customer's text, put forward the solution, at the same time. For new customers, meet the machine in use of disassembly and installation problems, our engineers will according to the factory machine inventory for customers with online video communication.